Royal Caribbean Customer Service: Complete Guide to Phone Numbers and Support

Planning a cruise with Royal Caribbean but need assistance? Whether you're making a reservation, managing an existing booking, or addressing post-cruise concerns, having the right customer service contact information is essential. This comprehensive guide provides all the phone numbers, support hours, and tips for reaching Royal Caribbean’s customer service efficiently.

Royal Caribbean Customer Service Phone Numbers

Here are the most important Royal Caribbean customer service phone numbers based on different needs:

1. General Customer Service & Reservations

• US & Canada: (800) 256-6649

  • Hours: Mon-Fri 8 AM–11 PM EST, Sat-Sun 9 AM–6 PM EST 3

• Individual Reservations: (866) 562-7625

  • Hours: Mon-Sun 7 AM–2 AM EST 

• Group Reservations (8+ staterooms): (800) 465-3595

  • Hours: Mon-Fri 9 AM–7 PM EST, Sat 9 AM–6 PM EST

2. Post-Cruise Assistance

• Already Sailed?: Call for post-cruise inquiries

  • Hours: Mon-Thu 24 hours, Fri 12 AM–9 PM, Sat-Sun 9 AM–12 AM EST 1

3. Crown & Anchor Society (Loyalty Program)

• Phone: (800) 526-9723

  • Hours: Mon-Fri 9 AM–9 PM EST, Sat-Sun 9 AM–6 PM EST

4. Air2Sea (Flight Arrangements)

• Phone: (844) 278-9745

  • Hours: 24/7 

5. Day-of-Sailing Emergency Help

• Phone: (305) 539-4107

  • Hours: 24/7 

6. Casino Royale Reservations

• Phone: (888) 561-2234

  • Hours: Mon-Fri 9 AM–7 PM EST, Sat-Sun 9 AM–6 PM EST 

7. UK & International Offices

• UK Pre-Cruise: 0344 493 4005

• UK Post-Cruise: 0344 493 2063

  • Hours: Mon-Fri 8:30 AM–9 PM, Sat-Sun 9 AM–7 PM 

Best Practices for Contacting Royal Caribbean Customer Service

1. Call During Off-Peak Hours

• The busiest times are Mondays, while Sundays have shorter wait times.

• Early mornings or late evenings may reduce hold times.

2. Have Your Booking Details Ready

• Be prepared to provide:

  • Full name

  • Booking confirmation number

  • Sail date and ship name 

3. Use the Online Form for Non-Urgent Inquiries

• Royal Caribbean’s website has a contact form for general questions .

4. If You Booked Through a Travel Agent

• Changes must be made via your travel agent, not Royal Caribbean directly .

Common Customer Service Issues & Solutions

1. Refund Delays

• Many complaints involve slow refund processing .

• Solution: Call (800) 256-6649 and request escalation if needed.

2. Onboard Service Problems

• Report issues immediately to Guest Services while on the ship.

3. Booking Modifications

• Use "Manage My Booking" online or call (866) 562-7625 .

4. Travel Insurance Claims

• Contact the insurance provider directly, not Royal Caribbean.

Royal Caribbean’s Customer Service Reputation

• Rating: 1.7/5 based on consumer feedback 3.

• Common Complaints: Long resolution times, difficulty reaching agents.

• Positive Aspects: 24/7 support for urgent issues like day-of-sailing help.

Alternative Contact Methods

1. Email Support

• General Inquiries: info@rccl.com

• Press Inquiries: press@rccl.com 3

• Guest Relations: RoyalGuestRelations@rccl.com 

2. Corporate Office Address

Royal Caribbean Cruises Ltd.  
1050 Caribbean Way  
Miami, FL 33132  
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Conclusion
Royal Caribbean offers multiple customer service channels, but phone support remains the most direct way to resolve issues. For faster assistance, call the appropriate number based on your need, avoid peak hours, and have your booking details ready. If problems persist, consider escalating via executive contacts or consumer advocacy sites.  

By using this guide, you can navigate Royal Caribbean’s customer service efficiently and enjoy a smoother cruise experience!